Adler Spa Resort Thermae

The property is nice but disappointing. Family members raved about their experience when the spa first open but that was 20 years ago. Thermal pool the highlight. Spa services fine. My biggest complaint is the food and the unwelcoming reception. Food is mediocre at best. Dinner selections served luke warm and not very good, some almost inedible. Gym classes offering are light but ok. Won't be back in a hurry.

The food is great, the service at the reception and the spa and in general at the hotel is excellent. But the hotel has 2 problems because of which I will never return... the rooms do not have air conditioning, and it is very hot and stuffy in the rooms, in the public areas and especially in the gym... if you open the window, lots of insects come in because the hotel is part of the nature that surrounds it. If there were nets on the windows then you could breathe properly and you could ventilate the room.. but instead of enjoying the beautiful hotel, I found myself standing in the stuffy room killing insects in the room... very disappointing

From the moment we arrive at Adler Tuscany, we step into a world of peacefulness and luxury - our home from home. It is organised with such perfect attention to detail by Anton (the GM) - delivered by consistently brilliant staff, with a fabulous culture that is evident from every staff member - a sense of ownership from all, beautiful rooms, wonderful food and wine, a brilliant sauna suite and a comprehensive treatment set. The resort is nestled amid the magical landscape of Val D'Orcia in Tuscany. We are regular visitors to this resort (a family at the start but now just us as a couple). It is like an invisible magnet that just keeps pulling us back. The atmosphere elevates the stay to something extraordinary, Every moment is a perfect balance of warmth and professionalism. The amazing thing is that we keep meeting up at each visit with other people from different parts of the world - old friends that that we have met and made over the years. What else can we say - if you keep coming back for more - it must be really good and IT IS - actually not just good BUT EXCELLENT.

We can really feel the luxury and attention to details in every aspect. I won't list them all but we really felt very good at this hotel. The only reason why we rate 4/5 and not 5/5 is for the food. The food was good but not great and we would expect better for such a luxury hotel in Italy. If the chef ups their game or the hotel changes the chef, everything could be perfect.

100% Yes. This place was amaaaaaazing! The staff was stellar, the food was incredible, the views, the rooms, the kids club, the thermal pools, the spa, the winery, the EVERYTHING was all we could have asked for and more. This was, by far, the highlight of our trip. With 2 kids (9 and 7) this was the ideal place to stay for a relaxing, yet engaging time in Tuscany. The location is perfect too. We got both parent alone/relax time, as well as great fun family time. Also, do yourself a favor and book a tasting at the hotel's Tenuta Sanoner winery for wine tasting. The views are breathtaking, the service is wonderful, it's quiet, comfortable, and the wine is so good. Shout out to Mirko for being one of the best servers we've ever had. He knew what we were thinking before we even thought it! He was great with the kids and was so attentive and kind. Kudos!

Cons: Adler Spa Thermae falsely advertises on its website and third party booking platforms that the rooms have air conditioning. Instead, the rooms are heated and cooled using irradiation panels in the floor and ceiling which were limited to increasing or decreasing the temperature by 3 degrees celsius from a 23 degree celsius starting point. It is an interesting concept, but the room did not cool quickly and I was too hot when going to bed. Luckily, the front desk provided a portable A/C unit, but it required us to keep our ground floor slider door open all night for the hose and vent to go outside. If I would have known that the rooms did not have air conditioning, I would have booked somewhere else as this is a mandatory requirement for me. The spa does not have very good customer service. They sent an e-mail to me prior to my stay to ask if I wanted a personal consultation before my visit to go over the spa menu. I responded asking for one, but they never e-mailed or called me back. They encourage you to book spa treatments in advance, but then they have a an inflexible cancellation policy. One one of our days we decided in the morning around 10am that we didn't need our 5pm massages anymore, but they wouldn't allow us to cancel them and ended up charging the full amount to our room despite us not receiving any massage services. We had a noise issue with the floor above us. They were stomping around their room late at night which made it hard to sleep. We called the front desk at midnight and they said they would call the room above us to ask them to be quieter. I would recommend the top floor for anyone concerned about noise. There was a random fire alarm at 3:30am on our last night due to a system malfunction. Pros: The front desk staff is amazing. They are very friendly and helpful and helped to resolve issues as they came up. They literally saved our stay by providing the portable A/C unit and helping us get a refund from the spa on massages they wouldn't let us cancel. The half board is very affordable at only 25 euros per night per person which gives you an all inclusive access to a very classy dinner each night. We didn't realize this was more of a formal attire dinner place, so make sure you have some nice dining clothes with you. We saw a lot of suit jackets/ blazer and nice dresses. If you get the half board package you will never be hungry as you will get breakfast, afternoon desserts and dinner every day. You could buy lunch at the restaurant on site, but we never needed to because we were so full. Suggestions to the hotel: Clarify on your website and third party booking platforms, that the property does not have air conditioning. I would suggest labeling the air conditioning as "other" and provide the description of what it actually is. The spa customer service could be improved. More flexible cancellation policies would make the stay much more enjoyable.